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     Official PayPal Seal
We make it easy to purchase our resources!
A significant contribution to any business is simplified and streamlined processes. When we planned out our online purchasing scenario, we sought out widely known and used resources with proven track records. We made the decision to team up with PayPal.com to facilitate purchases with the hope that their broad base of existing customers would minimize the possibility that our members would have to create another new account to shop with us. We've tried to answer commonly asked questions below concerning the generalities of our site, as well as the purchasing process. To make further inquiries concerning purchases or any other item of interest, please click here. 


Frequently Asked Questions!

  1. What are the Terms Of Use for An-Answer.com?


  2. How do you treat my privacy at An-Answer.com?


  3. Is it safe and secure to shop with An-Answer.com?


  4. What happens when I make a purchase with An-Answer.com?


  5. Why do I have to wait to get my email from An-Answer.com when I make a purchase?


  6. Why do you charge sales tax?


  7. Why did I get a "session time out" error after I was already logged in?


  8. Why do I keep getting a "session time out" error when I try to signup or login?


  9. Why would it be best to use Internet Explorer to browse this site?


  10. I use Netscape Navigator and some of your webpages don't appear to work?


  11. I use Opera and some of your webpages don't appear to work?


  12. What are the Terms and Conditions of PayPal.com?


  13. I have forgotten my login password...what should I do?


  14. I have a resource need you don't currently mention or offer?


  15. I don't want to use PayPal...may I purchase your resources another way?


  16. I would like to purchase your online training for a group...do you offer group rates?


  17. I would like to schedule you to speak at our event...how does this work?


  18. I would like to schedule in-class training at our facility...how does this work?


  19. You don't show an answer to my question...what should I do?





  1. What are the Terms Of Use for An-Answer.com?    [back to top]

    2. You may review our Terms Of Use at any time by clicking the link at the bottom of this and most of our webpages. Should our Terms Of Use change, all our members will be notified via email and for the month of the change, a special notice will also inform casual surfers.



  2. How do you treat my privacy at An-Answer.com?    [back to top]

    3. Your privacy is of utmost importance to us at An-Answer.com. You may view our Privacy Policy at any time by clicking the link at the bottom of this and most of our webpages. Should our Privacy Policy change, all our members will be notified via email and for the month of the change, a special notice will also inform casual surfers.



  3. Is it safe and secure to shop with An-Answer.com?    [back to top]

    4. YES! Security and your privacy are of utmost importance to us. An-Answer passes all sensitive data for purchases to PayPal across SSL (secure sockets layer) transmissions. Credit card and other more critical payment data is processed completely on PayPal's SSL server.



  4. What happens when I make a purchase with An-Answer.com?    [back to top]

    5. Currently, only our information is sent to PayPal.com's secure server. Once you are sent there, you will be required to login using your PayPal account...or establish one. Once you complete their requirements and hit the "pay" button, you will be returned to our site. You will receive an email from PayPal with your transaction details in short order. Once the transaction clears An-Answer.com, an email will be sent to you from us with your unique login location and resource download or online training area.



  5. Why do I have to wait to get my email from An-Answer.com when I make a purchase?    [back to top]

    6. Until we have completed our back-end integration with PayPal, a portion of our process is manual. You will always receive your email from An-Answer.com within 24 hours of purchase including your unique login and resource location. Once we have completed our integration, your email from us will be within minutes or even seconds!



  6. Why do you charge sales tax?    [back to top]

    7. By law, we are required to pay sales tax in states where we sell our resources. Although are client base extends coast-to-coast, we have a fixed location only in Texas, and therefore, are required to pay sales tax for Texas sales only. We understand the tax code continues to change (and grow), and we will remain compliant as new laws are enacted.



  7. Why did I get a "session time out" error after I was already logged in?    [back to top]

    8. We use a session id to enforce security measures for those surfing our site. For your privacy and security, we automatically invalidate your session with us after 30 minutes of inactivity on your part (i.e., you didn't click a link or otherwise change webpages). We understand this can seem frustrating at times, but your privacy is worth it. Please, simply log back in and continue where you left off...thanks!



  8. Why do I keep getting a "session time out" error when I try to signup or login?    [back to top]

    9. We use a session id to enforce security measures for those surfing our site. If your browser or internet security software blocks these sessions, you will not be able to login to our member pages. You may change your browser or other software setting to accept session cookies. If you are using Internet Explorer, you can open the Internet Options from the Tools menu, click on the Privacy Tab, click the Advanced button, and check Always allow session cookies. These cookies remain only as long as you are surfing with us. When you return to our site after logging out, you will be anonymous to us until you log back in.



  9. Why would it be best to use Internet Explorer to browse this site?    [back to top]

    10. An-Answer.com was developed mainly on the syntax requirements of Internet Explorer. We made this decision because it is currently the most commonly used browser. We recognize not all surfers use the same board, and therefore, we are making the additions to our code to accommodate the variety. Please help us by forwarding us specific issues you are experiencing either using Internet Explorer or any other browser and we will do our best to correct the problem expediently!



  10. I use Netscape Navigator and some of your webpages don't appear to work?    [back to top]

    11. We have developed our website mainly on Internet Explorer rules. Because of this, other browsers like Navigator and Opera may react differently to some commands such as javascript (i.e., dynamic element styles). We realize this situation and are working to resolve the inconsistencies. If you have specific comments that could help us pinpoint issues you are experiencing, please contact us!



  11. I use Opera and some of your webpages don't appear to work?    [back to top]

    12. We have developed our website mainly on Internet Explorer rules. Because of this, other browsers like Opera and Navigator may react differently to some commands such as javascript (i.e., dynamic element styles). We realize this situation and are working to resolve the inconsistencies. If you have specific comments that could help us pinpoint issues you are experiencing, please contact us!



  12. What are the Terms and Conditions of PayPal.com?    [back to top]

    13. PayPal offers a complete explanation of their Terms and Conditions at their website. See their Accounts and User Agreement links at the bottom of their home page. Click here to be taken to their site.



  13. I have forgotten my login password...what should I do?    [back to top]

    14. On our Login page, beneath the Password blank, there is a "forgotten your password?" link. Click the link, enter your Login ID/Name, and click submit. We will send your Password to the email address you supplied during your signup process.



  14. I have a resource need you don't currently mention or offer?    [back to top]

    15. We are packaging our resources to assist you as our schedule permits and demand indicates. Your feedback and inquiries will certainly help us make informed priority decisions. We desire to hear from you to help us help you. Please click here to send us an email or use our Help/Contact Us link to the left (above).



  15. I don't want to use PayPal...may I purchase your resources another way?    [back to top]

    16. YES! Although PayPal is our preferred method for purchases, other arrangements can and will be made. Please click the Help/Contact Us link to the left (above), or simply click here to inquire via email. We will diligently pursue an alternative method.



  16. I would like to purchase your online training for a group...do you offer group rates?    [back to top]

    17. YES! The more the merrier...and for you, even cheaper! Our group rates are resource specific and can be obtained by contacting us. You may click the Help/Contact Us link to the left (above), or simply click here to inquire via email. We will reply as soon as possible with group rate information.



  17. I would like to schedule you to speak at our event...how does this work?    [back to top]

    18. We would love the opportunity to speak at your event. You may click the Help/Contact Us link to the left (above), or simply click here to send us an email. We will respond as soon as possible with event information.



  18. I would like to schedule in-class training at our facility...how does this work?    [back to top]

    19. Our excellent training team can be scheduled for on-site training. You may click the Help/Contact Us link to the left (above), or simply click here to send us an email. We will respond as soon as possible with training information.



  19. You don't show an answer to my question...what should I do?    [back to top]

    20. Your questions are very important to us. You may click the Help/Contact Us link to the left (above), or simply click here to send us an email. We will reply as soon as possible with an answer to your question.




 
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